Delivery

At J & M Stores LONDON, we strive to provide our customers with a seamless shopping experience. We understand the importance of timely delivery and hassle-free returns. Read on to learn more about our delivery and returns policy.

Delivery

When you place an order with us, we make it our priority to ensure that your products are delivered to you as quickly as possible. Our efficient delivery system ensures that your package reaches your doorstep in a timely manner.

At this time orders placed on this website can only be delivered to the UK. We have partners that deliver our products to the EU and Elsewhere, but please be advised that not all products can be shipped beyond the UK. Please contact us for your requirements.

We offer various delivery options to cater to your needs. Whether you prefer standard delivery (3-5 working days) or express delivery (despatches within 24hrs), we have you covered. Our delivery partners are reliable and experienced, ensuring that your package is handled with care throughout the shipping process.

Once your order has been dispatched, you will receive for most of our orders a tracking number that allows you to monitor the progress of your delivery. This way, you can stay informed about the whereabouts of your package and plan accordingly.

Returns

While we strive to provide you with the best products, we understand that sometimes you may need to return an item. Our returns policy is designed to make the process as simple and convenient as possible.

If you are not satisfied with your purchase, you can return the item within 14 days of receiving it. Please ensure that the item is in its original condition, unused, and with all the original packaging intact.

If your product for example has a missing or damaged part then please contact us as in most cases as we deal direct with the product manufacturer we can get these parts sent directly to you at no cost to you.

To initiate a return, simply contact our customer support team. They will guide you through the process and provide you with a return authorization number. Once you have the authorization number, you can proceed with returning the item. The cost of the return will be met you the buyer.

Upon receiving the returned item, our team will inspect it to ensure that it meets the return criteria. If everything is in order, we will process your refund within 3 business days. Please note that the refund will be issued using the same payment method used for the original purchase.

It is important to note that certain items may be non-returnable due to hygiene or safety reasons. These items will be clearly marked on our website, and we kindly ask you to review the product description before making a purchase.

If you have any further questions or need assistance with your delivery or return, please don't hesitate to contact our customer support team. We are here to help and ensure that you have a positive shopping experience with J & M Stores LONDON.